San Francisco CA (Financial District)
Who is Telmate?
Telmate is a leading provider of secure technology that empowers inmates to break the cycle of recidivism. We are the fastest growing inmate communications provider in the US and the technology leader for video visitation, online education, mobile applications and an array of crime investigator tools. Our solutions provide inmates and their friends and family with video conferencing, SMS, academic advancement, social networking and more. The Telmate platform also offers law enforcement powerful management tools with features like identity verification and a host of powerful analytical and predictive modeling tools that help law enforcement officials, district attorneys and detectives reduce crime, solve criminal cases and reduce court costs. The Telmate systems are deployed in over 450 facilities throughout the US and Canada.
What you will be doing:
Telmate is seeking a Senior Instructional Designer, responsible for creating materials and programs to train our customers on how to use our products. You will be responsible for creating product tutorial videos, eL-learning modules, quick-reference guides, FAQs, inline help content and manuals . Your materials will be used to train facility staff, inmates, and friends and family; each audience requires special consideration, and we encourage the development of friendly, easy-to-follow materials.
You will need to observe the usage of, and make use of our products in the office to orient yourself on how to best develop training materials. This position requires you to teach yourself how to use our hardware and software so you can put yourself in the shoes of our customer. You’ll decide how to best develop training materials based on your experience with our technology. An eye for detail is a must, as is the ability to put yourself in the shoes of our customers. Keep in mind that you will be working with our product, development and technical writing staff in an Agile Scrum style.
Applicants must have an excellent combination of training and technical skills in order to successfully build materials and curriculum useful to our customers. Candidates should also be experienced in working with Learning Management Systems (LMS) and course authoring tools. You must be a self-starter and able to work with minimal supervision.
- Manage, design and create content for internal employees and external customers
- Evaluate training effectiveness and iterate as needed
- Keep all training resources up-to-date
- Be a resourceful, self-driven problem solver
- Drive how product training is done for our entire product line
- Create a training roadmap, and lead us down the best path
- Develop polished training materials
- Assist in the effort to define standards/style guides for training material
- Develop a certification program for those that complete training
- On occasion, demonstrate our product to potential customers
- Travel up to 15%
Experience and Requirements:
- 5+ years of experience designing training materials for a Software offering (SaaS or Enterprise software) or VoIP product
- Must have worked as an Instructional Designer or eLearning Specialist for at least 2 years in the last 5 years
- Skilled with Captivate, Articulate Presenter or similar presentation tools
- Experience in creating web-based training courses
- Experience with screen-casting tools, and basic video editing tools for the Mac
- Strong Mac skills
- Proven, demonstrable successes
- Passionate communicator who excels in written and oral presentation
Extra Credit
- Experience with VoIP or Video Conferencing product line
- Accreditation to a professional training body, TAP, IIT or CILD or other professional training body
- Experience working in support of government agencies and/or law enforcement
- Advanced editing, proofreading and composition skills
- Customer relationship management (sales, marketing and/or service)
- An eye for design and layout
Top reasons to join us!
- We are a mature start up; and that means we are still fun but financially solid
- All of us are rewarded by the fact that everything we do serves an important purpose in society
- Competitive salaries, good benefits, lots of office perks
- An amazing office with stunning views of SF
- Our office is located in the Financial District with restaurants all around