The Director, Sales Operations (DSO) supervises regional sales managers, implements national sales plans and manages support functions essential to sales force productivity. This includes planning, reporting, sales process optimization, sales training, program implementation, and recruiting as required.
Reporting to the Vice President of Sales, the DSO also works closely with internal and external stakeholders such as Marketing, Account Management, Finance and others to ensure the appropriate objectives and priorities are enabled within the sales organization.
Job Duties
- Coordinate sales forecasting, planning, and budgeting processes used within the sales organization.
Develop a matrix of state procurement timelines and work with Marketing and Strategy to establish sales objectives and the equitable assignment of sales force quotas for regions and territories. - Provide input to the senior leadership in the development and administration of sales incentive compensation programs, working with Sales, Accounting, Finance and Human Resources.
- Implement and manage enabling technologies including the company CRM system (Salesforce) to ensure adherence, quality, accuracy and process consistency. Work closely with corporate, marketing and sales management to optimize the effectiveness of the firm’s technology investments.
- Proactively identify opportunities for sales process improvement and facilitate an organization of continuous process improvement.
- Review and analyze RFPs and develop strategies for responding with the proposal team.
- Implement national sales programs by developing field sales action plans.
- Help to design separate sales plans targeting large facilities and small facilities.
- Complete national sales operational requirements by scheduling and assigning sales employees; following up on work results.
- Maintains national sales staff by assisting with recruiting, selecting, orienting, and training employees.
- Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Skills/Qualifications
- Understanding of procurement processes, background in employee and project management, ability to think strategically.
- Minimum of three years sales or sales management experience in a related field.
- Demonstrated proficiency managing analytically rigorous initiatives.
- Computer and software proficiency, MAC environment preferred.
- Experience in using and managing CRM systems.
- Four-year college degree or master’s degree from an accredited institution.
- Travel will be required.
Our Company
Telmate is one of the fastest growing inmate telephone and communications systems providers in the United States, and is a leader in customer service and cutting-edge technologies including video visitation, secure messages & photo sharing, and facility investigator tools. The Telmate communication system is deployed in over 245 facilities throughout 43 U.S. states and two Canadian provinces. Telmate is headquartered in Ontario, Oregon with an additional office in San Francisco, CA.
SEND US YOUR RESUME
Please apply by sending us a resume to careers@telmate.com and tell us what you are looking for.