“Every day, I run queries to look for associates, criminal activity and indicators leading to a criminal enterprise,” said Bass, who has been using the system since 2009. “If I didn’t have Telmate, I would not be the detective I am today.”

Corporal Investigator Jason Bass, Oklahoma County Sheriffs Office

INVESTIGATOR CHALLENGES:

Law enforcement can spend days unearthing leads to a criminal investigation. The appropriate paperwork needs to be filed, vetted and approved. Once approval is met, the search begins. Hundreds of man hours are spent looking for possible ties to an inmate or a crime. Thousands of dollars are spent holding suspects for questioning.

REAL-LIFE STORY:

A 30-year-old suspect shot Oklahoma County Sheriff, Major John Waldenville in the face while he worked an off-duty security job at Cattlemen’s Steakhouse. The assault took place as the officer was making a bank deposit just after closing. The suspect was arrested but pleaded not guilty to the charges. Corporal Investigator Jason Bass’ challenge was to find the bag of money the suspect stole from the officer. He looked to Telmate for help.

REAL-LIFE SOLUTION:

Bass, together with a team of investigators listened to the suspect’s phone calls through the Telmate system for over 5 months. During a conversation with his girlfriend, the suspect directed her to retrieve a bag of money. Investigators located her using information available through Telmate Verified, an automated identity verification system that is the core of Telmate Investigator tools. The suspect was ultimately arrested because Bass both unearthed and tracked down a crucial piece of evidence using the tools.

Today, Bass continues to share his knowledge with other investigators by leading hands-on training nationwide for law enforcement officers, federal agents and district attorneys. To date, he has trained thousands of investigators in over a hundred facilities and 25 agencies (local, state and federal) across the country.

SOURCE: KOCO Oklahoma City News

Telmate Technology Paves Way for Corrections Employee’s Soul Work

Telmate’s Hero of the Month and 20-year corrections veteran Kelley Morton did not seek out a career working in the prison system, but she stayed because of the meaningful nature of the work.

“Working for the Oregon Department of Corrections is soul work. It gives me the opportunity to make a difference in the lives of people,” said the Operations Division Policy Manager.

Since 2012, the Oregon Department of Corrections (ODOC) has been using the Telmate platform and according to Morton, it has “springboarded” them to the next century of technology. “Telmate’s one-stop solution for the phones has allowed us to introduce tech to other parts of our organization.”

Using Telmate’s transparent identity verification system known as Telmate Verified, the Department has been able to collect information and intelligence about people who are in and out of incarceration. Telmate Verified is the sturdy backbone of Telmate Investigator; a robust automated identity verification system with the power to stand apart from other systems that only track limited identities and actions.

Morton and her team grant access to Telmate Verified and Telmate Investigator to outside jurisdictions and investigations from county sheriff offices, parole operations, and federal agencies like the Federal Bureau of Investigations. This partnership has allowed investigators to use the system to listen in on phone calls or video visits from anyone who has been in the database.

“This intelligence has increased our knowledge on who is coming in to our system and who is coming out to the community,” Morton said. From gang-related activities to incriminating recordings of shot-callers, she believes the system has greatly increased investigative capacity for the state of Oregon.

We asked Morton what’s next on her “soul’s work” and she said “my goal is to continue to seek opportunities to forward our business, enhance technology for more efficient operations.”

Each month Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company’s technology, day in and day out. Once every month, Telmate recognizes these heros by selecting one Hero of the Month to honor for their dedication and leadership.

Telmate’s Hero Program tells stories from the perspective of the everyday hero, according to Chief Marketing Officer Jeff Hansen. “As a company, Telmate represents empowerment, trust and technology,” he said, “and this program shows how we empower our law enforcement and corrections heroes to provide safety and control in the facilities they serve.”

For more information about the Heroes Program or to nominate your own hero, please visit www.telmate.com/heroes.

CROWN POINT | On the eve of a jury trial, a Gary man admitted to shooting to death a man in 2013 and wounding a woman.

Anthony T. Williams, 29, pleaded guilty Friday to murder and attempted murder, a Class A felony. As part of the agreement, Williams is expected to be sentenced to 55 years in prison.

A woman was giving Williams and Damian Reedus a ride home early Dec. 2, 2013, when they stopped at a stop sign near the intersection of 21st Avenue and Vermont Street in Gary. For unknown reasons, Williams shot Reedus in the back of the head, according to court records.

Williams admitted to also shooting Reedus in the neck, according to the agreement. Williams shot the woman in the neck as she continued driving.

According to court records, Williams allegedly told the woman, “You have to die, too. You saw my face.” He then got out of the car and pulled the woman out of the driver’s seat.

Williams pointed a gun at the woman and fired a shot, but the gun did not go off, according to the affidavit. The woman was able to run away and seek help.

Reedus, 34, of Gary, died at the scene from the two gunshot wounds, officials said.

The agreement states that days after the shooting, officers found a .380-caliber handgun in Williams’ bedroom, which would later match bullets recovered from Reedus’ body.

In November, Lake County Criminal Judge Salvador Vasquez stripped Williams of mailing and Telmate privileges at the jail after correctional officers found a letter Williams wrote asking someone to threaten a witness in the case.

Vasquez found Williams in contempt of his order last week after correctional officers found a letter he tried to mail, which used slang that could be interpreted as more threats against the witness.

Correctional officers also found Williams unsuccessfully tried to use other inmates’ information to make calls through the jail’s Telmate system.

Defense attorney Jamise Perkins asked Vasquez on Friday to reinstate her client’s privileges in the jail. She said since the order was issued last year, Williams has been confined to a jail cell for 23 hours each day.

Deputy Prosecuting Attorney Michelle Jatkiewicz asked Vasquez to deny the request because Williams could still try to seek revenge against a witness.

Vasquez said Williams’ grandmother would be the only person allowed to communicate with him, and allowed Williams to buy hygiene and food from the jail’s commissary.

Williams, who was previously scheduled to stand trial next week, will be sentenced April 10. In addition to the 55 years, he will serve three months in prison because he was found in contempt of court.

Read full article here.

Related Article: “Murder Suspect Found In Contempt After Attempted Witness Contact”

(PRWEB) March 18, 2015 – Inmate communications leader Telmate announced the issuance of a new patent (U.S. Patent No. 8,976,949) for Telmate’s automated core calling system. Known as the Telmate Central Call Platform, what the patent describes is a new technical architecture for handling inmate calls, which has been the foundation of Telmates inmate calling platform since the companys inception. This new practice is far more secure and reliable than traditional premise-based alternatives.

“Having equipment on premises is expensive to maintain and quickly outdated,” said Telmate Chief Architect, Grant Gongaware. “This platform adds flexibility, security and increased reliability to any calls made in and out of any jail facility.”

With the Central Call Platform, computer servers are located in multiple geographical locations and this redundancy helps ensure there is never a loss in service and that inmate call recordings are never lost. For example, in the event of an extended blackout or internet outage, Telmates architecture makes sure that inmate calls can be routed through alternative facilities with no loss of data or recordings.

This is the companys seventh patent issued, in just over the last 8 months. For more information about Telmate, visit http://www.telmate.com.

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About Telmate: Telmate is the third largest and fastest growing provider of inmate phones and video visitation, secure messaging, mobile applications, inmate tablets and investigator tools. Telmates cutting-edge platforms are deployed in over 300 facilities nationwide and four Canadian provinces. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visithttp://www.telmate.com.

For the original version on PRWeb visit:http://www.prweb.com/releases/2015/03/prweb12590017.htm

Information contained on this page is provided by an independent third-party content provider. WorldNow and this Station make no warranties or representations in connection therewith. If you have any questions or comments about this page please contact pressreleases@worldnow.com.

Read full article here.

“With the advancements in telemedicine via tablet technology, biofeedback, and the various developing technologies, there is unlimited potential for tablet technologies to manage behavior and transform physical and psychological wellness.”

CHALLENGE:

Download the PDF version of the Success Story

“The Telmate Tablets have allowed us to go paperless while significantly enhancing our ability to respond to grievances in a timely fashion, while reducing staff time and cost.”

CHALLENGE:

Download the PDF version of the Success Story

“These invaluable investigative tools have proven once again, every law enforcement agency in this country is severely limited without Telmate. If you are a policeman and you’re not using it, you are behind the times.”

CHALLENGE:

SOURCE: NWI News

Download the PDF version of the Success Story

“Thanks to Telmate Investigator, it was easy to find the location of the baby and who she was with.”

CHALLENGE:

Download the PDF version of the Success Story

Executive Director of Indiana Sheriff’s Association Named Telmate Hero of the Month

APRIL 1, 2015 -INDIANAPOLIS, IN – Retired Sheriff and Executive Director of the Indiana Sheriff’s Association, Steve Luce, was named Telmate’s April Hero of the Month.

Luce has been a public servant for over 30 years. “Public service is being a part of a community and being there for each other to support a team,” said Luce, whose core values about strong community commitment were shaped early on, as an athlete playing football, baseball and hockey.

In the role of the executive director, Luce’s mission is to protect the Office of the Sheriff, not only in Indiana but all over the country. Luce is proud to be part of a Sheriff’s office that encompasses so much history, as well as being the highest chief law enforcement in the county. “Not only do we provide public service for citizens, we also service courts and offenders and are often the middle person when it comes to education and supporting their families.”

Part of Luce’s job is to find products and services that are going to be of value to the Sheriff’s office, such as streamlining operations and creating objective classification in jail. Partnering with Telmate has allowed Luce to provide sheriffs with resources to help them do their job effectively using technology. “The biggest liability for a sheriff is the jail,” added Luce, “and if you can wrap it with technology, it helps our sheriffs educate offenders, and provides our investigators the resources they need.”

“It’s connecting outside and inside the jail, helping identify those who would be a threat to the jail and therefore creating an overall good picture,” Luce said.

Each month, Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company’s technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

According to Chief Marketing Officer, Jeff Hansen, Telmate’s Hero program tells stories from the perspective of the everyday hero. “As a company, Telmate represents empowerment, trust and technology and this program shows how we empower our law enforcement and corrections heroes to provide safety and control in the facilities they serve,” said Hansen.

SAN FRANCISCO, CA (PRWEB) March 31, 2015 – Inmate communications leader Telmate announced a record-breaking 30,000 downloads of the first app designed to help friends and family stay connected with incarcerated loved ones. For over a year, the free GettingOut mobile app has allowed friends and family to easily make deposits, send messages, share photos and manage accounts from the convenience of their smartphone.

Research shows that technology like GettingOut is essential to reducing the cycle of recidivism, helping inmates to get out and stay out. According to Federal Probation, a journal published by the Administrative Office of the United States Courts, inmates who are connected to the outside world are more likely to refrain from conduct that would cause them to receive disciplinary infractions or jeopardize early release.

“We’ve taken the most popular ways of connecting on a smartphone, like mobile messaging and photo sharing, and brought them to the world of corrections,” said Telmate Chief Marketing Officer, Jeff Hansen. “Now friends and family can conveniently communicate in ways they love with the incarcerated people they love.”

For more information about the GettingOut app, please visit http://www.gettingout.com or watch the video on the GettingOut YouTube channel.

Download the GettingOut mobile app for Android at Google Play.

The thought of dissecting a computer is extremely intimidating for most people but for Boys and Girls Club members, the experience was both a treat and a challenge worth taking!

Last week, the Boys and Girls Club led a Spring Break STEM Camp — a hands-on science, technology, engineering, and math event where students learn through activities using scientific and engineering skills. Telmate, a leading corrections technology provider, led the engineering portion of the workshop. And sales engineer and Telmate Cares volunteer Danny Martinez showed the kids the insides of a computer.

“I was impressed by the engagement and interest from the kids,” Martinez said. “I feel fortunate to have been given an opportunity to impart my knowledge and give them hands-on experience.”

Each month, two volunteers like Martinez lead similar classes as part of Telmate’s community outreach initiative, called Telmate Cares. Past volunteers have already spearheaded professional development classes like: Coding 101; Job Interview Basics; and Developing a Professional Brand.

“Giving back to the community has been a big part of our company’s culture,” said Chief Marketing Officer, Jeff Hansen. “Telmate Cares is a perfect example of how our employees take it upon themselves to do what they can in support of our mission.”

For more information about Telmate outreach efforts, visit: www.telmate.com/telmatecares.

Telmate is sponsoring the 5th Annual San Diego County Public Defender Charity Golf Tournament, benefiting San Pasqual Academy. The event will be held on March 31, 2015 at 1:00 p.m. at the Sycuan Golf Resort.

“We believe our technology is providing inmates with positive resources to get out and stay out, but we wanted to do something more to help reduce recidivism at its core,” said Chief Marketing Officer, Jeff Hansen. “Programs like the San Pasqual Academy in San Diego help at-risk youth in foster care so they can choose a better path.”

Located in Escondido, the academy provides foster teens with a stable, caring home, a quality, individualized education, and the skills needed for independent living. Teens live and learn at the academy, as they prepare for college and/or a career path.

For more information about Telmate outreach efforts, visit: www.telmate.com/telmatecares.

Corrections technology leader Telmate announced today the launch of Telmate Guardian — the most innovative, smartphone-based, GPS monitoring solution for community corrections, including parole, probation, pre-trial, and work release. Community corrections programs typically oversee offenders outside of jail or prisons and are administered under the authority of the criminal justice system.

Guardian is simple for both case manager and enrollee to use. Case managers set up a new user online and provide a unique PIN to the enrollee. Enrollees download the app and sign up. Based on their program, enrollees are prompted to check in by reading a random series of numbers. Voice and facial detection then confirm the check-in as successful. All check-ins are reported and delivered to the case manager.

Telmate Guardian offers case managers real-time monitoring, reports, and check-in controls, along with features like voice and facial detection, and geo zones (inclusion and exclusion zones), making it simple to actively pinpoint and supervise enrollees. The app is compatible with both Android and Apple smartphones, and requires no new hardware or equipment for case managers and enrollees, making it a low cost, robust, and easy to use monitoring solution. Additionally, Guardian technology eliminates the time-consuming need for case workers to sift through dense emails and faxes. The secure technology gives jail administrators, courts, and parole and probation departments confidence that they are utilizing the most advanced, innovative, effective and secure solution on the market today.

For offenders in community corrections, a smartphone is more discreet and far less embarrassing and limiting for employment and other aspects of re-entry than traditional hardware-based solutions like an ankle monitor. What’s more, because Guardian is a modern mobile app solution, it is familiar and comfortable for enrollees. Guardian fosters healthy enrollee independence and decision making, which supports a more effective re-entry.

“Telmate Guardian is the perfect win/win application. For case managers they get a simple, powerful way to add a layer of monitoring,” said Telmate Chief Marketing Officer, Jeff Hansen. “Conversely, enrollees get a modern, familiar and dignified solution that supports them getting out and staying out.”

Today, there is an increasing demand to get people out of jail due to costs, overcrowding, early release, and more. But there is also a societal cost if they are in the community without enough supervision. As a result, due to the large numbers of clients being returned to society, community corrections is the growing market in need of effective tools to help with the rehabilitation and reintegration of offenders back into society.

Telmate Guardian keeps communities safe by offering effective, intelligent GPS monitoring to a population of lower risk offenders who are either not currently monitored through some form of electronic home monitoring (such as traditional ankle bracelets), or who are only monitored through passive supervision (such as phone calls, drop-ins, or periodic meetings).

Telmate will be featuring the new Guardian technology in their booth at the American Jail Association’s 34th Annual Conference this week in Charlotte, North Carolina.

For more information about Telmate Guardian, please visit http://www.telmate.com/guardian.

Read full article here.

CHICAGO (FOX 32 News) – A tool designed to help keep jails safer is proving to do a lot more than that for law enforcement.

FOX 32 News received an inside look at how the device is being used to gather information on bad guys.

Inside the Lake County Indiana jail, inmates are talking and law enforcement is listening. Authorities are recording every single video visitation or phone call, except when inmates are with lawyers.

FOX 32: So you know not to say anything that you don’t want law enforcement to hear?

“Exactly, exactly,” said inmate Jaray McCord.

FOX 32: Yet is still doesn’t surprise you that people talk about stuff they shouldn’t?

“Everybody’s not smart in this world, so it really doesn’t surprise me,” McCord added.

But for the Lake County Indiana Sheriff’s Department, the Telmate system has provided a ton of intelligence about inmates and their criminal connections on the outside through the phone and video calls they make.

“Anytime anybody goes to find information on anybody, they immediately go to Facebook because everybody’s posting everything. This is kind of an internal criminal network that you could associate it with being as close to Facebook as you can get for criminals,” said Jamie Harris of the Lake County Indiana Sheriff’s Department.

Every inmate is warned about the recordings.

“Still it’s amazing that the information that we do receive, the intelligence that we do gather from these individuals, from the inmates,” said Sheriff John Boncich.

Herman Banks was arrested last year after running from the cops. He tossed a 40 caliber weapon into an empty lot in Gary, but authorities didn’t know that until Banks called a friend to go retrieve the weapon.

“Fortunately in law enforcement we don’t always deal with the smartest criminals so sometimes they make our jobs just a little easier,” Harris added.

Police have also taken suspected criminals off the street when they’ve shown up to visit inmates.

“All the visitors have to be screened before they can be put on the list for the video visitation. Amazing thing we’ve arrested so many people who’ve come in to visits that have active warrants,” Boncich said.

Read the full article here.

Corrections Supervisor Recognized for Leveraging Technology to Improve Staff Safety

ROCK COUNTY, WI – MAY 5, 2015 – For over two decades, Rock County resident and local hero Larry Klusmeyer has dedicated his life to helping others succeed. Whether during his tenure serving in the U.S. Marines, or in his current role as Corrections Supervisor in the Rock County jail, he has put his staff and their safety first.

Since 2006, Klusmeyer has partnered with Telmate, one of the fastest growing inmate communications systems in North America. Rock County’s jail technology is powered by Telmate, including the facility’s recent addition of wireless inmate tablets. Telmate’s other core products are an inmate phone system, video visits, end-to-end cash management system, custom corrections-grade hardware, and a new smartphone-based GPS monitoring solution for probation and parole.

According to Klusmeyer, his staff “run non-stop” when they get to work, moving inmates from one pod to another. But by leveraging Telmate technology, this burden is greatly reduced and he can optimize his staff’s time so they can focus on facility security and control. “Telmate’s video visits has helped to increase the security of our facility because of the decreased inmate movement,” Klusmeyer said, “and as an added bonus it makes it easier for friends and family to connect.”

“Video visits help reduce the passing of contraband in facilities because there’s less physical exchange and movement, but it’s also a great benefit for inmates and their families,” explained Telmate Chief Marketing Officer, Jeff Hansen. “Video visits give friends and family options, especially those who cannot logistically or financially make it to the facility. The technology increases access by eliminating travel requirements and typically improves accessibility by extending visitation hours.”

A family man himself, Klusmeyer understands the importance of such vital familial connections. “A happy person creates happy inmates, and this means less behavior problem in the facilities,” he said.

Klusmeyer lives in Wisconsin and is a proud father of two daughters. When he’s not busy working at the jail, he enjoys fishing, hunting and spending time at his cabin. When asked who his hero is, Klusmeyer said: “My staff are the real heroes… they put their lives on the line for the safety of our jail and the communities we serve.”

Each month, Telmate receives nominations from their 300+ facilities in recognition of the true heroes in corrections that use the company’s technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit www.telmate.com/heroes.

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Telmate is one of the fastest growing inmate communications systems in North America currently providing service to hundreds of correctional facilities in nearly every U.S. State and four Canadian Provinces. From city and county jails to federal facilities, Telmate serves populations of all sizes—many exceeding 2,000 beds. Telmate is headquartered in San Francisco, California. To find out more about Telmate, visit http://www.telmate.com.

On April 18, 2015, over 100 men and women in law enforcement and corrections came together as part of the first annual Telmate Heroes Dinner.

Kicking off the American Jail Association Conference in Charlotte, North Carolina, Telmate hosted the event to celebrate the past year’s Telmate Heroes award recipients. They include:

Among the evening’s speakers were Telmate President, Kevin O’Neil, Executive Director of the B&G Club of Western Treasure Valley, Matt Sorensen, and award-winning storyteller and comedian, Kelly Swanson.

Sorensen kicked off the event with a heartfelt candle lighting ceremony to symbolize the contagious nature of hope and how each individual can make a far reaching difference in another person’s life. With full audience participation, Sorensen proved how the light from one candle can quickly be passed to many others to turn a dark room into one filled with light and hope.

Telmate Heroes Tribute Dinner speakers (from left) Director of the B&G Club of Western Treasure Valley, Matt Sorensen, Telmate President, Kevin O’Neil, Executive, award-winning storyteller and comedian, Kelly Swanson, and Telmate Chief Marketing Officer, Jeff Hansen.

Guests were moved by the emotional tribute to law enforcement from keynote speaker Swanson, who spoke about the “unsung heroes” from her life, and her respect and gratitude for the heroism shown day in and day out by those brave and dedicated individuals working in corrections.

Visitors, awardees and guests were all deeply touched by the outpouring of gratitude among the crowd.

“This event nailed it on the head,” said Hero award recipient Jamie Harris, Detective Sergeant from Lake County, IN.

“Thank you for taking the time to recognize all of the unsung heroes in the field of corrections and inviting me to a wonderful evening to kick off the 34th AJA Conference,” added Lt. Gene Coppinger #1105, CJM of the Hamilton County Sheriff’s Office.

“Having been in the corrections industry for over 12 years, I have witnessed public service at its finest,” O’Neil said. “Here at Telmate, we are a tech company and we build innovative technologies to feature at events. But tonight was about these heroes who make a difference day in and day out.”

For more information about the heroes program, please visit www.telmate.com/heroes.

ONTARIO, OR – May 15, 2015 – Telmate Network Integrator, Sam Valdez was more than happy to take an afternoon to bring his anti-bullying message to the students of the Boys & Girls Club of Western Treasure Valley. Sam is part of a growing number of Telmate employees that eagerly volunteer their time each month to teach or train a dedicated group of B&G participants as part of the “Telmate Cares” community outreach program.

But it wasn’t talking about the details of network troubleshooting out in the field, and in the cloud that Sam was excited about. Rather, it was the opportunity to teach the kids a class in anti-bullying, a subject that’s very real for him.

“I have personal experience with being bullied in school when I was younger,” said Valdez, “and I thought it would be an easy way to connect with these kids.” During the class, he introduced himself with a live, “Draw My Life” session, using stick figure storytelling. After that he showed a Cartoon Network video called “Stop Bullying: Speak Up Special,” followed by a Q&A session.

Valdez was interested in volunteering at the Boys & Girls club because he worked there before becoming a part of the Telmate team and wanted to share something valuable to help the kids grow — in the same way he was helped. “It’s a safe environment to be themselves and learn right from wrong,” Valdez said.

He was impressed by how they reacted to the class. They seemed to know how to navigate around bullying. And that’s a positive thing. Because when Valdez was their age, he had nowhere to turn to.

According to Executive Director of the B&G Club of Western Treasure Valley, Matt Sorensen, “Each individual can make a far-reaching difference in another person’s life.” By providing positive volunteers like Valdez, Telmate consistently works on boosting the morale of the Boys & Girls Club and its members, and ultimately, taking the extra step to help reduce recidivism at its core.

Mid-Atlantic Region (VA DC MD DE NJ PA)

Who is Telmate?

Telmate is a leading provider of secure technology that empowers inmates to break the cycle of recidivism. We are the fastest growing inmate communications provider in the US and the technology leader for video visitation, online education, mobile applications and an array of crime investigator tools. Our solutions provide inmates and their friends and family with video conferencing, SMS, academic advancement, social networking and more. The Telmate platform also offers law enforcement powerful management tools with features like identity verification and a host of powerful analytical and predictive modeling tools that help law enforcement officials, district attorneys and detectives reduce crime, solve criminal cases and reduce court costs. The Telmate systems are deployed in over 450 facilities throughout the US and Canada,.

What you will be doing:

• Expanding Telmate’s industry leading suite of products and services into new customer accounts within assigned geographic region
• Be the sales point of contact, responsible for territory management, territory planning, activity reporting, opportunity identification and reporting, pre-sales strategy & closing
• Perform tactical execution of regional marketing campaigns as well as participation in national and local trade-shows
• Develop, implement and monitor a targeted performance plan designed to meet or exceed sales goals or quotas.
• Prepare and submit monthly reports that provide KPI statistics as well as reports that forecast expected future sales opportunities
• Monitor territory activities in order to maintain established marketing budgets
• Recruit new prospects while maintaining contact with existing prospects and previous customers
• Develop and demonstrate corporate product line as needed during industry trade shows and events
• Monitor and evaluate the competition’s product lines and suggest new products that will assist in Telmate’s market expansion
• Analyze a prospect’s existing business model and propose how we can exceed their current needs
• Travel up to 50%, or more

Experience you will need for this position:

• 5+ years in direct outside consultative selling
• 2+ years of experience in the telecommunication industry
• Strong skills in presentation, customer training/demo experience, and client negotiations
• Working knowledge of Microsoft office products and Salesforce.com
• Strong communication and analytical skills
• Experience in telecom sales is a plus
• Bachelor’s degree or equivalent is a plus
• Experience in the criminal justice field is a plus

Core Personal Qualities:

• Judgment – exceptional decision-making skills
• Initiative – proven ability to take on responsibilities and challenges proactively
• Independent – succeed with little supervision
• Competitive – wins where others cannot
• Leadership – the position requires a willingness to lead, take charge, and offer opinions and direction
• Dependability – you must be very responsible and reliable
• Detail-oriented – pay attention to details in everything you do
• Personality – have a high-energy level and good sense of humor while keeping eyes on task
• Ownership – demonstrate a commitment to success
• Discipline – in sales, this goes without saying

Top reasons to join us!

• We are a mature start up; and that means we are still fun but financially solid
• All of us are rewarded by the fact that everything we do serves an important purpose in society
• Competitive salaries, good benefits, …….

San Francisco, CA (near BART station)

Who is Telmate?

Telmate is a leading provider of secure technology that empowers inmates to break the cycle of recidivism. We are the fastest growing inmate communications provider in the US and the technology leader for video visitation, online education, mobile applications and an array of crime investigator tools. Our solutions provide inmates and their friends and family with video conferencing, SMS, academic advancement, social networking and more. The Telmate platform also offers law enforcement powerful management tools with features like identity verification and a host of powerful analytical and predictive modeling tools that help law enforcement officials, district attorneys and detectives reduce crime, solve criminal cases and reduce court costs. The Telmate systems are deployed in over 450 facilities throughout the US and Canada,.

What you will be doing:

• Design and unify the user experience of our web and mobile products. You will use all of your highly-tuned UX skills – user and product research, analytical and problem solving, visual and interaction design skills in creating easy to use and compelling designs and mockups

• Conceive and develop well-crafted user experiences for mobile and web solutions
• Create flows, wireframes, high fidelity mockups and rapid prototypes based on business and user requirements
• Able to handle any part of the design process, including usability research, UX design, visual design and prototyping

• Take high-level concepts and develop concrete features and pixel-perfect UI designs
• Brainstorm and contribute feature ideas and improvements
• Work with our front-end prototype developer to fine tune interaction & feature details
• Communicate your ideas effectively to the team & upper management; accept critique & feedback as part of the creative process
• Mentor other designers, share industry news and insights

Experience you will need for this position:

• Minimum of 7 years of hands-on Interaction design experience
• Bachelor’s degree in Computer Science, Human Computer Interaction, Human Factors, Information Design, or related field
• Portfolio of work that demonstrates interaction design experience
• Experience using Adobe Creative Suite and rapid wire framing tools to creating documentation and prototypes
• Experience coding in HTML, CSS, JavaScript is a plus

Top reasons to join us!

• We are a mature start up; and that means we are still fun but financially solid
• All of us are rewarded by the fact that everything we do serves an important purpose in society
• Competitive salaries, good benefits, lots of office perks
• An amazing office with stunning views of SF
• Our office is located in the Financial District with restaurants all around

San Francisco, CA (near BART station)

What you will be doing:

• Become the company expert on the product offering
• Define the product strategy and roadmap
• Deliver market and product requirement documentation where required with prioritized features and corresponding justification
• Establish working relationships with all interested parties, keeping a record of release cycle planning, execution, and final results
• Develop and manage end-to-end project plans to ensure on-time delivery
• Disseminate schedule changes, including originating factors, and downstream results, to all necessary departments
• Be the primary product champion within the development teams to continuously ensure development activities are optimally aligned with customer needs
• Work with Product Owners to refine use cases and user stories as well as to prioritize backlogs
• Spend time in the field with customers to become intimately familiar with their requirements and anticipate needs for the creation of new features and functionality
• Lead product and usability testing
• Run beta and pilot programs with early-stage products and samples
• Be an expert with respect to the competition
• Act as a leader within the company as well as support external marketing and sales initiatives related to the product
• Be self-motivated, capable of managing time well and work efficiently without close supervision

Experience you will need for this position:

• Minimum of 5 years of experience as a Product Manager
• Minimum of 3 years of experience with mobile or tablet products
• Experience in building and managing enterprise software tools
• Solid understanding of the software development lifecycle (SDLC)
• Strong organizational and coordination skills along with multi-tasking capabilities to get things done in a fast paced environment
• Excellent interpersonal skills, including collaboration within a diverse, cross-functional team
• Skilled at meeting with clients and users to gather requirements, preferences etc,
• Ability to gather and evaluate input from stakeholders who may have conflicting opinions or ambiguous requirements
• Strong communication skills and experience working with highly technical management team
• Demonstrated success defining and launching excellent products
• Experience working with issue tracking software (preferably JIRA)
• Examples and at least one sample of an effective document delivered in the past
• Ability to travel up to 25% of the time to tradeshows, to meet with clients and [rarely] users
• Bachelor’s degree (MBA preferred)
• Experience with data mining and analytics tools is a strong plus

Top reasons to join us!

• We are a mature start up; and that means we are still fun but financially solid
• All of us are rewarded by the fact that everything we do serves an important purpose in society
• Competitive salaries, good benefits, lots of office perks
• An amazing office with stunning views of SF
• Our office is located in the Financial District with restaurants all around