Location: San Francisco, CA (Financial District)
Telmate is one of the fastest growing inmate telephone and communications systems providers in the United States, and is a leader in customer service and cutting-edge technologies including video visitation, secure messages & photo sharing, and facility investigator tools. The Telmate communication system is deployed in over 245 facilities throughout 43 U.S. states and two Canadian provinces. Telmate is headquartered in Ontario, Oregon with an additional office in San Francisco, CA. Telmate is seeking a Paralegal to perform general two functions; one to support our in-house counsel and the other to support our Government Proposal Generation
Manage go/no-go process for proposals and Vendor RFP updates
- Read emails sent to department mailbox and verify that all information is completed properly by the salesperson – request missing data if needed
- Format email requests properly and re-send to company management for approval
- Manage timeliness of Go/No-Go responses given a 2-business day turnaround time (includes tracking overdue responses and notifying the team of status)
- File all responses/documentation (go and no-go) in proper file system location
- Register on County and State Vendor portal websites for proposal efforts as needed
- Manage RFP updates Addenda from the customer up through submittal
RFP analysis for important data (Offer Data)
- Review RFP and fill out basic information needed for company management to build the ROI spreadsheet and determine the terms of each RFP offer
- Identify items of interest to proposals, legal and finance, among others.
- Identify potential red flags and notify appropriate team members
- Review supplemental documents, such as Addenda, and send to the team
Create ‘first pass’ documents for proposals
- Format any Requirements (question and answer) sections exactly as they appear in the RFP document based on company templates.
- Research the company answers database for standard answers to questions in the newly-formatted requirements sections, customizing answers where possible to avoid simple ‘cut and paste’
- Input ROI base data into the cost proposal, and other copywriting projects as needed
- Maintain the answers directory to ensure up-to-date answers for common questions.
Production assistance as needed
- Help with printing and binding and shipping proposal documents
- Ordering proposal production supplies as needed
Competitor proposals and contracts analysis
- Open Record requests for competitor proposals
- Extract key data into competitive analysis matrices
- Competitor website analysis
Manage Department Metrics and Workflow Dashboard
- Update the Proposal Tracker spreadsheet and send out weekly
- Manage the Proposal Due Dates calendar in Google Apps
- Manage and use the Pivotal Tracker agile workflow app